By using the Peak2Peak website, making reservations, or participating in any activity offered, the user acknowledges that they have read, understood, and fully accepted these Terms and Conditions. These Terms and Conditions govern all interactions between the user and Peak2Peak, including the use of the website, participation in activities, and any communication or transaction carried out.

 

Peak2Peak reserves the right to amend these Terms and Conditions as necessary to reflect changes in services or to comply with new regulations. Such amendments will take effect immediately upon their publication on the website. Continued use of the services after any modification constitutes acceptance of the changes. We recommend regularly checking this page to stay informed about the applicable Terms and Conditions. If the user does not agree with the changes, they must cease using Peak2Peak’s services immediately.

 

Peak2Peak values its customers' privacy and is committed to protecting the personal data entrusted to us. The collection of personal data is limited to what is strictly necessary for the execution of the requested services, such as processing reservations, communications related to activities, and participant safety.

 

Customers' personal data will be handled in accordance with Portuguese and European data protection laws. Peak2Peak does not share personal information with third parties unless it is necessary for the provision of contracted services or required by law. Customers have the right to access, correct, or delete their personal data at any time. To exercise these rights, they should contact Peak2Peak via email at info@peak2peakadventures.com.

 

Reservations must be made through Peak2Peak’s official website, authorized platforms, or partners. During the reservation process, the customer is required to provide complete, accurate, and up-to-date information, including full name, date of birth, contact details, email address, and any medical conditions or special requirements that might affect their participation in the activity. The accuracy of the information provided is essential to ensure safety and proper service delivery. Incorrect or incomplete information may result in the refusal of participation in the activity, without the right to a refund.

 

After completing the reservation and payment, the customer will receive a detailed confirmation email containing all relevant information about the activity, including date, time, meeting location, and any additional instructions. This confirmation email should be retained, as it will be required as proof of reservation on the day of the activity. If the customer does not receive the confirmation email, it is their responsibility to check their spam folder or contact Peak2Peak to ensure the payment was processed correctly and that the reservation is confirmed.

 

To confirm any reservation, full payment of the activity fee is required. Peak2Peak offers various secure payment options, including credit cards, debit cards, and certified digital payment methods. In the event of payment issues or transaction failure, the customer must contact Peak2Peak immediately to avoid cancellation of the reservation. Failure to resolve payment issues may result in the cancellation of the reservation without the right to a refund.

 

Additional costs may apply, such as bank transaction fees, currency exchange fluctuations, or on-site expenses like rental of additional equipment, meals not included, or optional services. These additional costs are the customer’s responsibility. Peak2Peak commits to providing a detailed description of each activity on its website, clearly specifying what is included in the base price and what may be considered as extra, allowing the customer to fully understand the conditions before making a reservation.

 

If full payment is not received within the specified time, Peak2Peak reserves the right to cancel the reservation without any obligation to refund. The initially reserved spot may then be made available to other customers. Peak2Peak will make reasonable efforts to contact the customer and inform them of the missed payment before proceeding with the cancellation. Additionally, the customer will be unable to make future reservations until the outstanding payment is resolved.

 

To ensure transaction security and participant protection, Peak2Peak may request that the customer present identification documents at the time of the activity, especially for activities conducted in locations that involve significant hazards, such as areas with cliffs or steep slopes.

 

Peak2Peak offers free pickup and drop-off services in the Funchal and Caniço areas for most activities. Outside these areas, an additional fee may apply, which will be clearly indicated during the reservation process. Certain activities may have specific restrictions or conditions associated with pickup and drop-off, which will be communicated to the customer at the time of reservation.

 

For most activities, customers may choose to meet directly at the activity location. The meeting point will be specified in the confirmation email. For self-guided hikes, customers will be transported to the start of the trail, and it is not possible to meet directly at the location. The meeting point will be selected to facilitate access and minimize travel time.

 

Customers are responsible for being ready at the agreed time for pickup or for meeting at the location. Delays may compromise participation in the activity, and Peak2Peak reserves the right not to wait beyond the stipulated time. Punctuality is essential to ensure that all activities are conducted as planned, thus avoiding negative impacts on the experience of other participants.

 

The transport team will wait a maximum of 10 minutes after the scheduled time. If the customer is not present at the pickup location after this period, Peak2Peak reserves the right to proceed without the customer, with no obligation to refund. If the customer anticipates being late, they must notify Peak2Peak as soon as possible to attempt to reschedule the pickup, although this is not guaranteed.

 

If transportation is provided by an external partner, Peak2Peak is not responsible for delays, failures, or any other issues related to the service provided by that entity. Any complaints related to these services should be directed to the provider.

 

If the customer needs to cancel or modify the transportation service, they must inform Peak2Peak at least 24 hours in advance. Changes made less than 24 hours in advance may not be possible or may incur additional fees.

 

In the event of unforeseen delays in transportation, such as mechanical problems with the vehicle or adverse traffic conditions, Peak2Peak will make every effort to inform the customer as soon as possible and minimize the impact. In such cases, Peak2Peak will attempt to provide alternatives but is not responsible for any consequences or additional costs that may arise due to the delay.

 

Peak2Peak will communicate with customers in case of any last-minute changes to transportation arrangements or logistics. Communication will be made via the phone number provided in the reservation confirmation. Customers are responsible for ensuring that their contact details are correct and up-to-date.

 

If the pickup service fails, the customer should immediately contact Peak2Peak using the phone number provided in the reservation confirmation. The Peak2Peak team will work to resolve the issue as quickly as possible. In the event of a total failure, Peak2Peak will offer viable alternatives or, in extreme cases, may offer a full refund.

 

Customers must notify Peak2Peak in advance if they intend to bring luggage or large items during transportation. Acceptance of these items is subject to the vehicle's capacity and operational restrictions. Peak2Peak reserves the right to refuse the transport of luggage or items that may compromise the safety or comfort of other passengers. In certain cases, specialized transportation may be required, for which additional fees may apply.

 

The participation of children in Peak2Peak activities is permitted, but it is subject to certain conditions. The minimum age for participation is 6 years, and in some more challenging activities, it may be higher. All children must be accompanied by a responsible adult during the activities.

 

Parents or guardians are responsible for ensuring that the children under their supervision are physically and mentally fit to participate in the activities. They must ensure that children follow all safety instructions provided by the guides and use the appropriate equipment.

 

For activities involving children, it may be necessary to present a consent form signed by the parents or guardians, confirming that they understand the risks involved and accept responsibility for the child's participation.

 

In activities involving a high level of physical effort or specific dangers, such as hiking in difficult terrain, children's participation may be restricted or subject to prior approval by Peak2Peak, based on the guides' assessment.

 

Customers can reserve the necessary equipment for participating in activities offered by Peak2Peak at the time of booking the activity or separately, depending on availability. Payment for equipment rental must be made separately. If the customer needs to cancel the equipment reservation, the same cancellation policies applicable to the main activity will apply.

 

Peak2Peak offers the rental of necessary equipment for participating in its activities, such as walking poles, flashlights, binoculars, and more. The customer is responsible for checking the condition of the equipment at the time of delivery and must immediately report any damage or defects observed. Equipment delivery will be accompanied by an initial inspection to ensure it is in good condition.

 

At the time of delivery, the rented equipment will be inspected with the customer to verify its condition. Similarly, upon return, the equipment will be inspected to identify any damage, excessive wear, or missing components. The customer must be present during these inspections to agree on the equipment's condition.

 

The customer agrees to use the rented equipment appropriately and responsibly, following the instructions provided by Peak2Peak. Any damage, loss, or excessive wear of the equipment that is not due to normal use will be the customer's responsibility, who may be required to pay the cost of repair or replacement.

 

If the equipment is returned damaged or not returned (due to loss or theft), the customer will be responsible for paying a repair or replacement fee. Peak2Peak will provide an estimate of these costs based on market value or actual repair costs. Payment of these fees must be made immediately after the assessment is presented by Peak2Peak.

 

All rented equipment must be returned to Peak2Peak in the same condition in which it was delivered, except for normal wear resulting from use during the activity. The return must occur immediately after the completion of the activity or as agreed during the reservation process. Failure to meet return deadlines may result in additional late fees. In cases of prolonged delays in returning the equipment, Peak2Peak may consider the equipment as lost and apply full replacement fees.

 

Peak2Peak does not offer insurance for rented equipment. Customers are responsible for any damage or loss during the rental period. It is recommended that customers check if their personal insurance policy covers potential damage or loss of rented equipment.

 

Peak2Peak is not responsible for any incidents that may occur due to the improper use of rented equipment by the customer. The company ensures that all equipment provided is in good working condition at the time of delivery, but its proper use is the sole responsibility of the customer. In case of doubts about the correct use of the equipment, the customer should request clarification before the start of the activity.

 

The customer may cancel their reservation, with the cancellation policy being applied according to the type of activity, the number of participants, and the timing of the cancellation. All cancellation requests must be made in writing and sent to info@peak2peakadventures.com.

 

The customer may request a change of the participant's name to another person, provided they notify Peak2Peak at least 24 hours before the activity. The change is subject to Peak2Peak’s approval and availability. An administrative fee may be applied to make the name change.

 

The customer may request changes to their reservation, and the change policy will be applied based on the type of activity, the number of participants, and the timing of the change. All change requests must be made in writing and sent to info@peak2peakadventures.com. The possibility of changes depends on availability and may be subject to additional costs.

In the case of activities organized by Peak2Peak partners, the applicable cancellation and change policies are determined by the partner. Peak2Peak commits to informing the customer about the specific policies at the time of reservation. However, the responsibility for enforcing these policies rests with the partner, and any changes or cancellations should be handled directly with them.

 

Before participating in any activity organized by Peak2Peak that involves some risk, all participants must sign a risk acknowledgment form, recognizing the inherent dangers of activities in remote and mountainous regions. This document confirms that the participant understands and accepts the risks involved, absolving Peak2Peak of responsibility for accidents or unforeseen events that may occur, except in cases of gross negligence by the company.

 

By booking an activity with Peak2Peak, the customer accepts that activities in natural environments require a high degree of flexibility. This includes the possibility of changes in itineraries, schedules, meeting locations, and, in some cases, guide substitutions or activity modifications due to adverse weather conditions, safety issues, or other unforeseen circumstances. The duration indicated for the tours is estimated and may vary due to external factors. It is important to note that in activities such as wildlife observation, it is not always possible to guarantee that all animals or natural phenomena will be sighted due to the unpredictable nature of the environment. In such situations, Peak2Peak will strive to provide the best possible experience but cannot guarantee specific sightings.

 

Peak2Peak is not responsible for changes or cancellations of activities resulting from circumstances beyond the company's control, such as natural disasters, strikes, extreme weather conditions, government interventions, or other force majeure events. In such cases, Peak2Peak commits to offering viable alternatives, such as rescheduling the activity or substituting it with another of equivalent value, but no additional compensation will be offered.

 

If there is a significant change to the booked activity, such as a complete cancellation or substitution with an activity that substantially differs from what was planned, the customer will be informed immediately. In such cases, the customer will have the option to accept the change, reschedule the activity for another date, or receive a full refund. The final decision on the available alternatives will be communicated by Peak2Peak, and the customer must respond as soon as possible to facilitate the process.

 

Participants should be aware that due to the characteristics of the areas visited, delays, changes, and their possible consequences (such as inconvenience and discomfort) may occur due to unforeseen circumstances. Peak2Peak will make every effort to minimize any impacts, but the nature of outdoor activities implies accepting these risks as part of the experience.

 

Peak2Peak assumes responsibility for any direct physical damage caused to its customers due to negligence by its employees, as required by Portuguese law. Negligence is defined as the failure to fulfill safety and care obligations that Peak2Peak or its employees owe to customers during the conduct of activities. In the event of proven negligence, Peak2Peak will take the necessary steps to compensate the affected customers, including, but not limited to, immediate medical care and coverage of related costs.

 

Peak2Peak cannot be held responsible for any flight cancellations, vehicle accidents, strikes, illnesses, government, customs, or police interventions, or other events that constitute force majeure. In such situations, Peak2Peak will make every effort to minimize the negative impacts on customers but does not offer additional compensation beyond what is covered by applicable insurance or as stipulated by Portuguese law.

 

In cases where Peak2Peak's liability is recognized, the company may offer different forms of compensation to customers, depending on the nature and severity of the incident. Options may include full or partial refunds, vouchers for future activities, or, in some cases, financial compensation. In the case of full refunds, the customer will receive a full return of the amount paid for the activity. In partial refunds, a percentage of the amount paid will be returned, depending on the extent of the incident. Vouchers for future activities may be issued as credit to be used in a future reservation with Peak2Peak. In severe situations, direct financial compensation may be offered, with the amount determined on a case-by-case basis, depending on the costs involved and the severity of the incident.

 

Peak2Peak is not responsible for activities or services provided by third parties, even if they are recommended or organized through the company. This includes, but is not limited to, transportation, accommodation, or additional services that the customer may separately contract. Customers are encouraged to evaluate the safety and quality of these services on their own and to purchase additional insurance if necessary.

 

If a customer wishes to file a formal complaint against Peak2Peak, they must do so in writing and send it to info@peak2peakadventures.com within a maximum of 30 days after the activity ends. Peak2Peak commits to investigating all complaints seriously and responding within 14 business days. Depending on the nature of the complaint, Peak2Peak may propose a solution or compensation as described above.

 

Peak2Peak is not responsible for damages, losses, or changes in activities caused by force majeure situations such as natural disasters, pandemics, strikes, wars, or other circumstances beyond the company's control. In such situations, Peak2Peak’s liability is limited, and the customer will be informed of the available options, such as rescheduling or substituting the activity, but no additional compensation will be provided.

 

Peak2Peak is committed to ensuring an inclusive, safe, and respectful environment for all customers, regardless of their sexual orientation, gender identity, race, ethnicity, religion, disability, age, or any other criteria of discrimination. All participants in the activities have the right to be treated with dignity and respect, and Peak2Peak will make every effort to promote a welcoming and discrimination-free environment.

 

Any participant who violates Peak2Peak’s inclusion and respect policies will be subject to immediate consequences. These may include immediate expulsion from the activity, without the right to a refund, and the possibility of being banned from participating in future activities organized by Peak2Peak. The company reserves the right to take all necessary measures to ensure the safety and well-being of all participants.

 

During the activities, Peak2Peak may capture images and videos of participants for use in marketing, advertising, and promotional materials, including publications on social media, the official website, and other communication platforms. By participating in the activities, customers automatically consent to the use of their images and videos for these purposes, without the need for any financial compensation.

 

Participation in Peak2Peak activities implies automatic authorization for the use of images and videos captured during these activities. However, if a customer prefers that their images or videos not be used, they must inform Peak2Peak before the activity begins or at the time the images are captured. Peak2Peak will respect these requests and take steps to ensure that such images are not used.

 

The images and videos captured by Peak2Peak during the activities are the exclusive property of the company. Peak2Peak reserves the right to use, edit, and distribute this material as necessary for its commercial and promotional purposes. Customers have no right to request copies of the images unless specifically agreed upon. However, if requested, Peak2Peak may, at its discretion, provide copies of specific images to participants.

 

Customers are encouraged to capture their own images and videos during the activities for personal use. However, the commercial use of these images is prohibited without prior consent from Peak2Peak and the individuals depicted. Additionally, customers must respect the privacy of other participants and should not publish or distribute images of other people without their explicit consent.

 

Customers who do not wish to have their images or videos captured or used must inform Peak2Peak in writing before the activity or directly to the guide at the start of the activity. Peak2Peak commits to respecting this preference and will ensure that such images are not captured or, if captured, are not used in promotional materials.

 

Peak2Peak is not responsible for the content of images and videos captured or published by customers, especially if such content infringes the rights of third parties, such as other participants. Customers are fully responsible for the appropriate and legal use of the images they capture during the activities.

 

If a customer loses an item during an activity, they should immediately notify the responsible guide or any other member of the Peak2Peak team. Alternatively, customers can report lost items by sending an email to info@peak2peakadventures.com with a detailed description of the item and the date and location where it was lost. Providing this information promptly increases the chances of recovering the item.

 

Peak2Peak will make every effort to assist in the recovery of lost items. This includes searching for the items at activity locations and communicating with the team to confirm if the items have been found. If an item is found, the customer will be notified and informed of how to retrieve it. Found items will be kept safely by Peak2Peak until the owner contacts them to claim the item.

 

All found items will be stored by Peak2Peak for a maximum of 30 days. During this period, Peak2Peak will attempt to contact the owner if possible. If the item is not claimed within this period, Peak2Peak reserves the right to dispose of the item as it deems appropriate, which may include donation to a charity or disposal.

 

Peak2Peak is not responsible for lost, damaged, or stolen personal items during activities. Customers are encouraged to keep their personal belongings secure and avoid bringing valuable items to activities whenever possible. While Peak2Peak will do its best to help recover lost items, the ultimate responsibility for personal belongings lies with the customer.

 

If a lost item is found and the customer cannot collect it in person, Peak2Peak may arrange to send the item to the customer upon request. In such a case, the customer will be responsible for any shipping costs or administrative fees associated with returning the item. These costs will be communicated to the customer before any action is taken.

 

Peak2Peak is a registered company in the National Register of Tourist Entertainment Agents (RNAAT) under number 630/2024. This registration certifies that Peak2Peak operates in compliance with all standards and regulations established by Portuguese legislation, ensuring a high standard of safety, quality, and professionalism in all activities.

 

RNAAT registration ensures that Peak2Peak meets the legal requirements necessary to provide tourist entertainment services, including proper guide training, equipment maintenance, and the implementation of safety measures to protect participants.

 

Peak2Peak is committed to maintaining its certification in compliance with RNAAT, regularly updating and improving its procedures and services. This includes ongoing team training, updating the equipment used, and reviewing operational practices to ensure customer safety and satisfaction.

 

For an activity to take place, a minimum number of 2 participants is required. If this number is not reached, Peak2Peak reserves the right to cancel the activity, offering customers the option to reschedule for a later date or receive a full refund.

 

The maximum number of participants in each activity is generally limited to 12 people, although this number may vary depending on the type of activity and the specific conditions of the location. This limit is set to ensure that each participant receives the necessary attention and that safety standards are strictly adhered to.

 

Peak2Peak values personalized experiences and customer safety, so activities are conducted in small groups. This not only allows for more individualized attention from the guides but also minimizes environmental impact and ensures a more enjoyable experience for everyone.

 

In situations where the number of participants exceeds or does not meet the established limits, Peak2Peak may, at its discretion, adjust the logistics or propose alternatives, such as merging small groups to ensure the activity can take place.

 

Third-party services refer to any service not directly operated or controlled by Peak2Peak, even if the contracting or recommendation of these services was facilitated or suggested by Peak2Peak. This may include, but is not limited to, transportation, accommodation, meals, or any other complementary activity offered by external providers.

 

Any recommendation or suggestion made by Peak2Peak regarding third-party services is merely indicative. While Peak2Peak strives to work with reliable providers, the company has no control over the operation of these services. Therefore, it is the customer's responsibility to evaluate the quality, safety, and suitability of third-party services before contracting them.

 

Peak2Peak is not responsible for any problems, delays, failures, incidents, or damages that may occur due to services provided by third parties. This includes, but is not limited to, reservation cancellations, transportation issues, inadequate accommodation conditions, or any other type of inconvenience or loss suffered by the customer. Any complaints related to these services should be directed to the service provider.

 

If a customer encounters problems with a service provided by a third party, the first action should be to contact the provider directly to attempt to resolve the issue. If the problem is not satisfactorily resolved, the customer may seek the appropriate complaint channels, such as consumer protection agencies or legal instances, as applicable. Peak2Peak may, at its discretion, offer assistance in mediating the issue, but it has no obligation to intervene or resolve the matter.

 

Depending on the type of third-party service contracted, customers may want to consider purchasing additional insurance to cover potential risks not covered by Peak2Peak insurance. This is particularly relevant for transportation or accommodation services where unforeseen events may occur. Peak2Peak recommends that customers carefully evaluate their insurance needs before contracting third-party services.

 

Peak2Peak reserves the right to update or modify these Terms and Conditions at any time in response to legislative changes, business practices, or market conditions. New versions will be published on Peak2Peak’s website, and their effective date will be indicated. Customers are advised to regularly review this page to stay informed of any changes.

 

These Terms and Conditions are governed by Portuguese law. Any dispute related to the interpretation, execution, or fulfillment of these Terms and Conditions will be submitted to the competent courts of the district where Peak2Peak is based, specifically in Madeira, with express waiver of any other jurisdiction.

 

For any questions or issues related to these Terms and Conditions, customers can contact Peak2Peak via email at info@peak2peakadventures.com or by phone as indicated on the official website. Peak2Peak is committed to responding promptly and efficiently to all communications.